Georgia Employer RESOLUTION SPECIALIST in Atlanta, Georgia
Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact. As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities. Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life. If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare. Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference. POSITION SUMMARY This position is responsible for providing high quality client focused service by using knowledge of local, state, and federal program requirements to efficiently maintain and update general applicant information, financial, medical and personal information to support client applications. RESPONSIBILITIES * Monitors and fosters ongoing communications with government agencies regarding the status of claims. * Documents and updates internal database based on daily contact of select members of assigned applicant group and application evidence requirements, i.e. work activity, medical condition, third party, beneficiary, contact and demographic data financial, life and health insurance information, employment and salary verification, medical history and documentation where evidence is required. * Reviews inbox for daily work queues, identifies missing evidence and follows through to completion. * Answers incoming calls from internal and external Customers. * Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process. * Effectively educates and answers inquiries from patients and family representatives regarding application process. * Assists clients with scheduling appointments and reminding of appointments, as needed. * Identifies and takes appropriate actions to complete and submit required financial, medical and personal information forms to support the client application process. * Diligently follows-up with institutions/businesses resolving issues ultimately affecting application approval. Identifies appropriate escalation points and works with direct manager to resolve issues. * Reviews outgoing client material for accuracy prior to submittal. * Complies with ethics, privacy and compliance policies and procedures. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications. We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.