Georgia Employer EQUIPMENT RENTAL SPECIALIST in Atlanta, Georgia
JOB DESCRIPTION SUMMARY The Customer Service Representative is responsible for the professional and efficient servicing of all telephone and walk-in customers in the rental and sale of all types of construction/industrial equipment and store items. This position is considered the Company s front line of contact with the customer, whose purpose is to understand customer equipment needs, negotiate and place orders and create rental contracts, and support sales development and customer satisfaction efforts with a courteous, helpful and professional attitude at all times. Position may be responsible for additional tasks in the profit center, and may train and lead others. DUTIES & RESPONSIBILITIES Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available Negotiates price and volume of original orders by maximizing rate and volume Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system (including cash rentals); organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport) Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files Must be physically able to work in extreme conditions including heavy rain, wind or excessive temperatures Some Night / Weekend work required GEAR UP FOR AN EXCITING CAREER! Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran Employer's Job# 2018-5083 Please visit job URL for more information about this opening and to view EOE statement.